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Job opportunity for CS & Feedback Analyst (Fintech Industry only) at PT Sigma Global Teknologi in KOTA ADM. JAKARTA PUSAT, DKI JAKARTA, Indonesia. Qualification: Notes Status: PKWT 12 months under Sigmatech (extendable) Placement: Fintech Industry (WFO, Jakarta Utara) Salary: 10 mio gross + 500.000 transport allowance Benefit: Laptop provided, BPJS Kesehatan & Ketenagakerjaan, Kompensasi UUCK 100%, THR Prorate Job Description: Feedback Lifecycle Management: Collect, classify, and analyze customer feedback from various digital touchpoints (App Store, Play Store, Social Media, and CS tickets). Strategic Insights: Translate raw customer feedback and pain points into actionable insights for the Product, Engineering, and Business teams. Cross-Functional Bridge: Serve as the primary liaison between Customer Service and the Product Team to ensure the most critical bugs or feature requests are prioritized in the Product Backlog. Metric Governance: Define and monitor key performance indicators (KPIs) such as CSAT (Customer Satisfaction Score), NPS (Net Promoter Score), and CES (Customer Effort Score). Reporting: Prepare and present weekly/monthly Product Feedback Digests to management, highlighting trends, recurring issues, and the impact of recent product launches. SOP & Training: Develop and refine SOPs for product releases and QA checklists from a user-experience perspective, and provide internal training to the CS team for major feature updates. Root Cause Analysis (RCA): Conduct deep-dive analysis on sudden spikes in complaints or drop-offs in the user journey, specifically for fintech-related processes (e.g., KYC, disbursements, or payments). Requirements: Education: Bachelor’s Degree (S1) in Communications, Business, Information Systems, or a related field. Experience: Minimum 4–5 years of experience in Customer Experience (CX), Voice of Customer (VoC), or Feedback Analysis, specifically within the Fintech industry (e.g., Digital Lending, Remittance, or P2P Lending such as Akulaku, Pegadaian, or similar). Fintech Knowledge: Strong understanding of fintech-specific business processes, such as loan disbursement flows, collection procedures, and regulatory compliance (OJK/BI). Technical Skills: * Proficient in using Feedback Management tools or CRM software (e.g., Zendesk, Salesforce). Strong data visualization skills using Power BI, Tableau, or Google Data Studio. Familiarity with Product Management tools like Jira or Confluence is a plus. Analytical Thinking: Exceptional ability to identify patterns in qualitative data and turn them into quantitative reports.

Job opportunity for Digital Customers Experience (Costumer Service Analyst) at PT Sigma Global Teknologi in KOTA ADM. JAKARTA PUSAT, DKI JAKARTA, Indonesia. Qualification: Sigma Tech is Hiring Digital Customer Experience (CS Analyst) for our client Financial Services Industry *This poisition will be placed at Sigma Tech Client* Responsibilities: Analyze customer and transaction data to identify patterns, trends, and opportunities to improve repeat order ratio and customer engagement through critical thinking and analytical skills to challenge assumptions and provide meaningful business recommendations Monitor and evaluate CRM campaign performance, providing data-driven insights and actionable recommendations to enhance business outcomes, translate complex data into clear insights and strategic recommendations for stakeholders and manageme Conduct deep-dive analysis on customer behavior, lifecycle stages, and purchase patterns to support customer retention and repeat order growth Develop and maintain performance dashboards and analytical reports to track initiatives, customer experience metrics, ensure data accuracy and consistency by performing thorough validation and maintaining high attention to detail in all analyses Collaborate with cross-functional teams (Marketing, Sales, Operations, and Product) to design data-backed CRM strategies and improvement initiatives, also identify key drivers and pain points in the customer journey to improve overall customer experience and satisfactio Prepare clear and compelling PowerPoint presentations to communicate analytical findings, insights, recommendations to stakeholders, and present analysis results and strategic insights in meetings with business teams and management Qualifications: Bachelor degree in any major Minimum 3 years experience in Customer Relation Management (CRM) Analytics, marketing analytics, Data Science or any relevant field Excellent communication and coordination capabilities including an excellent command of English & Indonesian language. Strong hands-on experience with Ms. Office, CRM tools, PowerBI, Tableau, or MySQL, Data Strong analytical thinking, structured thinking, basic business & customer understanding, and agile with the flow process

Job opportunity for Digital Strategist Specialist (Financial Company) at PT Sigma Global Teknologi in KOTA ADM. JAKARTA PUSAT, DKI JAKARTA, Indonesia. Qualification: Jobdesc: ● Aktif dan mempunyai kemampuan belajar dengan cepat. ● Dapat bekerja secara mandiri tanpa pengawasan maupun bekerjasama dalam kelompok. ● Mampu bekerja dibawah tekanan dan deadline serta jika diperlukan ada overtime. ● Mampu berkomunikasi dengan baik, baik dalam bahasa Indonesia maupun Inggris. ● Mempunyai kemampuan identifikasi, analisa permasalahan dan kemampuan sebagai problem solver ● Bersedia melakukan perjalanan dinas jika diperlukan. Kualifikasi: 1. Pengalaman Kerja: a. Pengalaman minimal 3 tahun sebagai Digital Strategic Specialist, dengan setidaknya 2 tahun di bidang financial/digital. b. Pengalaman khusus dalam mengelola, menyusun dan menjalankan proyek-proyek di bidang aplikasi digital dan financial. c. Pengalaman di industri keuangan atau perbankan (Diutamakan) 2. Pendidikan: a. Gelar sarjana di bidang terkait (Manajemen, Teknologi Informasi, Bisnis, Finance). b. Sertifikasi di bidang terkait (Diutamakan). 3. Skill a. Memiliki skill kuat yang dalam trend market product digital b. Mampu membuat strategic plan dengan penyesuaian dalam tujuan bisnis perusahaan c. Memiliki kemampuan skill komunikasi yang baik d. Menguasai marketing tools yang relevan e. Memahami perkembangan teknologi dan impact terhadap bisnis f. Memiliki kemampuan dalam mengidentifikasi, menganalisis dan problem solving untuk mendorong pertumbuhan bisnis

Job opportunity for Mobile Apps Developer at PT NELLAVA FINE JEWELLERY in Kota Surabaya, Jawa Timur, Indonesia. Qualification: Mobile Apps Developer (iOS & Android) We are looking for a mid-level Mobile Apps Developer who is capable of developing and maintaining iOS & Android applications end-to-end, and able to collaborate closely with the web and UI/UX teams to deliver high-quality products. Responsibilities : Develop mobile applications for iOS and Android platforms Handle maintenance, bug fixing, and performance improvements Integrate mobile apps with backend systems, APIs, and WordPress-based platforms Collaborate with UI/UX designers to accurately implement designs Work closely with the web team to ensure seamless data and feature integration Conduct testing to ensure application stability before release Qualifications : Available to work onsite and full-time 1–3 years of experience as a Mobile Apps Developer Minimum education: Diploma (D3) Able to understand and communicate in English (written and verbal) Proficient in Flutter for cross-platform development (iOS & Android) Familiar with Firebase (Authentication, Firestore/Realtime DB, Push Notifications, etc.) Experience using Xcode and Android Studio Understand the process of building and publishing apps to the App Store and Google Play Store Experience with REST API / Web Services integration Familiar with WordPress as a backend/CMS for application needs Proficient in using Git for version control Nice to Have Understanding of UI/UX principles and ability to implement designs accurately Experience in mobile app performance optimization Strong debugging and troubleshooting skills Experience working on apps that are already published on app stores Soft Skills Strong teamwork and collaboration skills (with web & UI/UX teams) Good communication and responsiveness Strong problem-solving mindset Detail-oriented while maintaining efficiency

Job opportunity for Network Engineer at PT Berca Hardayaperkasa in KOTA ADM. JAKARTA PUSAT, DKI JAKARTA, Indonesia. Qualification: Job Description: Melakukan instalasi, konfigurasi, dan implementasi perangkat jaringan (Router, Switch, Access Point, Firewall). Mengelola dan melakukan troubleshooting jaringan LAN/WAN secara mandiri. Melakukan monitoring, preventive maintenance, dan optimasi performa jaringan. Menangani incident dan problem jaringan sesuai SLA yang ditetapkan. Mendukung implementasi project jaringan di sisi klien (deployment, migration, upgrade). Menyusun dokumentasi teknis, laporan pekerjaan, dan network diagram. Berkoordinasi dengan tim internal dan klien untuk memastikan kelancaran operasional jaringan. Melakukan pembaruan pengetahuan dan mengikuti perkembangan teknologi jaringan terkini untuk mendukung peningkatan kualitas layanan. Qualification: Pendidikan minimal D3/S1 Teknik Informatika, Sistem Informasi, Teknik Komputer, atau bidang terkait. Pengalaman 1–2 tahun sebagai Network Engineer / Network Support / Infrastructure Engineer. Memahami konsep dan implementasi LAN, WAN, VPN, VLAN, DNS, TCP/IP, NAT, dan Firewall. Berpengalaman melakukan konfigurasi perangkat Cisco / Mikrotik / Huawei. Memiliki kemampuan troubleshooting jaringan secara sistematis dan mandiri. Memiliki kemampuan dasar scripting/automation menggunakan Python menjadi nilai tambah. Terbiasa bekerja dengan sistem ticketing atau SLA. Sertifikasi seperti CCNA/CCNP/JNCIA/HCIA/HCIE atau setara menjadi nilai tambah. Bersedia bekerja FULL WFO dan support project/klien bila diperlukan. Terbuka untuk posisi di Jakarta

Job opportunity for Field Collector Penempatan Jakarta Pusat at PT Puriasri Bhaktikarya in KOTA ADM. JAKARTA PUSAT, DKI JAKARTA, Indonesia. Qualification: Melakukan penagihan kepada nasabah Bank Mandiri Melakukan kunjungan langsung kepada debitur untuk melakukan penagihan Menegosiasikan solusi pembayaran kepada debitur Melakukan verifikasi data debitur dan mengelola janji pembayaran Membuat laporan update terkait penagihan